1.Maintaining excellent customer relations.
2.Responsible to support and service the client after the installation.
3.Ability to Speak Hindi is must.
4.Take ownership of customers issues and follow problems through to resolution.
5.Develop service procedures, policies and standards.
6.Keep accurate records and document customer service actions and discussions.
7.Control resources and utilize assets to achieve qualitative and quantitative targets.
8.Support customer in supplying spare parts and inventory control.
9.Adhere to and manage the approved budget.
10.Maintain an orderly workflow according to priorities.
11.Coordiante with the internal teams to achieve client satisfaction.
12.Prepare and submitting clear monthly report to the management.
Position : Deputy Manager After Sales - Service & Support
Qualification : BE (Mechanical)
Experience : 2- 4 years
Salary : As per industry standard
Location : Chennai
Salary: Not Disclosed by Recruiter
Industry: Industrial Products / Heavy Machinery
Functional Area: Other
Desired Candidate Profile
UG: B.Tech/B.E. - Any Specialization, Electrical, Mechanical
Also ISF is a leader in DX Type Farm Cooling Tanks (Bulk Milk Coolers) in India & Srilanka. We are the only manufacturer in DX Type Bulk Milk Coolers with Laser Welded Dimple Technology Evaporator in India & Srilanka.
Encouraged by the export of Refrigerated Farm Cooling Tanks to M/s. Nestle India Limited and the continuous demand for various Food & Dairy machineries by Amul, Mother Dairy, Britannia, Aavin, Sugam & other Co-operatives and Private Enterprises, the company had established a fully owned subsidiary in India at Chennai.
Apart from manufacturing, the company had established its Project Division with a specific purpose and executed the multi million dollar Walls Ice-cream Project of Unilever Ceylon Limited. And established a technical collaboration with the world leader in refrigeration and producers of ice-cream machinery, M/s. Gram Equipment Ã¢â‚¬" Denmark.
Today, ISF is the only licensed manufacturer in the world by Gram Equipment for manufacturing Gram Ice-cream Freezers. ISF had supplied Softy Ice-cream Dispensers to Hindustan Levers (Walls soft ice-cream project), nearly 300 machines through one single supply order.
Today, ISF Ã¢â‚¬" India & Srilanka export number of products to Europe, Middle East & New Zealand. Few of our equipments are Ã¢â‚¬ËœCEÃ¢â‚¬â„¢ marked for European market.
The company had received consecutively for 2 years the Gold Award for Industrial Excellence from Ceylon National Chamber of Industries for the Year 2003 & 2002, Silver Award for Entrepreneur of the Year 2001 and Bronze Award for the year 2001 from National Chamber of Exporters.
The company has a specialized division for custom built equipment which manufactures Processing tanks/ vessels, Aging Vats, Vacuum Dryers, Blenders, Special Processing Tanks, etc., to several Multi National Food & Pharmaceuticals Industries.
Our large clientele list includes Nestle-India & Sri Lanka, Walls Ice Cream-Ceylon, Hindustan Lever, Uni Lever- UK, Indonesia, Pakistan & Ceylon, Britannia Industries, Carlsberg Beer, CPC Agri Foods Ltd., TTK LIG-India, Cairo Frozen Foods- Egypt, UNDP-Colombo, Heinz, etc.
Contact Company:ISF Industries Private Limited